Refund Policy

Software Shack will be following the policies mentioned below in relation to any refund claims received at the end of the customer and/or in case Software Shack issues a voluntary refund in case of non-resolution of the primary issue.

Any refund requests for “Incident Plans” and “Subscription Based Plans” will be liable for service charge deduction for specific form of service provided (Diagnostics, Repair and/or product charges).

Incident Based Plan

Refunds will be issued in the following scenarios:

The Primary issue on the device is out of scope for Software Shack technical help.
Reoccurrence of the identical problem within 7 days of case being closed as “Resolved”
In case of dual charges or discrepancy in the amounts on invoice and actual charge.

If our technical support has resolved one or more issues, the fees charged for subscription service will not be refunded. On the sole discretion of Software Shack and on a case-by-case basis, a refund can be issued of the charged fees after deducting charges for services provided to the subscriber.

Subscription Based Plan

In case Software Shack is unable to resolve a single issue within 30 days of subscription sign up date.
In case the customer does not own the device for which the subscription was purchased and the services cannot be transferred to any other device or peripheral.
In case of dual charges or discrepancy in the amounts on invoice and actual charge.

Any refunds issued will be strictly done after prorated deduction made for the days during which the subscription was active and would not be subject to number of cases resolved during that time period.

For any additional questions, you can contact our 24×7 Toll Free Support at 1-800-709-1109 or email us at services@softwareshack.tech.

Software Shack offers a 30 Day Money Back Guarantee if you are not fully satisfied with the services received. Claims must be submitted to Customer Service @1-800-709-1109 within 30 days of purchase.